Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
How long does it take for my Profile information to be updated?
It can take 24-48 hours to update your contact information, the name of your community and your address, as these go through a thorough verification process before updates are made. If you are up...
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Support Team created an article,
What does the Leads section of the app do?
From this Leads screen, you can see the most recent leads referred to you by A Place for Mom. Clicking on each lead will open up more information such as their phone number and email address and ...
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Support Team created an article,
How do I login?
Use your PartnerCentral credentials to log in to the app. You will be given access to the same communities you see in Partner Central. If you have forgotten your credentials, or if you do not y...
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Support Team created an article,
What is Community Central?
The new Community Central mobile app provides added flexibility by allowing Partners to manage their relationship with A Place for Mom and referred families “on the go”. Accept new family refer...
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Support Team created an article,
Can I add new properties to my list?
You do not have the ability to add new properties to your list. To add new properties to your search, please reach out to your Senior Living Advisor. Once you have been referred, the properties wil...
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Support Team created an article,
Can I take notes from community visits?
To take notes, please go to the the communities page and tap “My Notes”. You can then add notes in the “My notes” section of the page, as well as rate the community on different factors.
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Support Team created an article,
Can I share the details about a community with family members?
You can share community details through the app, as well as your personal MySearch link. To share details through the app, you will want to give your family members the credentials that you use to ...
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Support Team created an article,
What if another family member also wants use the SLF app?
If another family member wants to use the app, they will need to use the same login information as the person who is associated with the lead. The username and pin cannot be changed, so you can sha...
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Support Team created an article,
How long does it take for my Profile information to be updated?
It can take 24-48 hours to update your contact information, the name of your community and your address, as these go through a thorough verification process before updates are made. If you are upda...
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Support Team created an article,
What does the Profile button do?
This screen enables you to update your community’s profile information and share with families and Advisors. The more information families can see, the higher their interest is likely to be. Also, ...